Exploring · Saath
Something breaks at 11 p.m. You are not in the city.
Saath means “with”. A pipe bursts, the power goes, the help does not come — and it happens to your parent, alone, while you are in another country. One number would answer, and get a checked person there. A concept, not a service.
Ten things that need a person
- Someone should just be there
- A water leak or a burst pipe
- No power in the flat
- Locked out, or a door that will not lock
- The maid or attendant cannot come
- Emergency cleaning After a leak, a mess or a pest.
- A dead fridge, air conditioner, geyser or washing machine In 45 degrees an air conditioner is not a comfort item.
- No water A tanker needs somebody there to receive it.
- Gas: an empty cylinder, or a smell A smell is a safety call, not a delivery.
- Pests: a snake, bees, rats, wasps
The promise is the response, not the repair: someone answers, something useful happens within half an hour, and you are told plainly what cannot happen before morning.
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Amma’s geyser is leaking. I have called four numbers and nobody is answering. I am in Dubai and it is nine at night.
That one needs a person in the room, and no plumber is coming at nine. Here is what can happen tonight.
Naveen fixed your fan in June and he is on our list. He can come 7:30 tomorrow, and says shut the valve now.
Yes, do that.
302 has the key and shut it with your mother at 21:26. Naveen is booked for 7:30.
Closed 09:40. Element replaced, paid at actuals with our fee on its own line. Could not confirm: the warranty — no paper was given.
Concept animation · example data, not a live service ·
What it can and cannot do.
It can
- Answer at night, and do something useful within half an hour
- Reach a checked person for a repair, and say plainly when nobody can come tonight
- Keep a record of every task, including what could not be confirmed
- Act on authority agreed in advance, so nothing waits for someone asleep in another timezone
- Contain the damage tonight and hold the first real slot in the morning
It cannot
- Anything medical. A fall, chest pain, breathlessness or bleeding belongs to the ambulance service and a hospital, not to a desk: the only job in those minutes is to call 108, call the neighbour and stay on the line
- Send a plumber at one in the morning. Nobody can, so it is not promised: the leak is contained and the first morning slot is held
- Promise an arrival time it cannot verify
- Mark up anyone else's work: costs pass through at actuals, and our own fee is shown separately
- Send someone into a home who has not been checked, however urgent it is
Where it would start
One street at a time.
Twenty households on one street are worth more than two hundred spread across a city: a shared run costs each home a fraction of a dedicated trip. It would start in one neighbourhood in Hyderabad.
Where this stands today
- A concept, not a service. Nothing is for sale and there is no waiting list.
- No price is decided, and no household has been signed up.
- India first. It is not offered in Sweden or the EU.
- The example above is made up: no real household, provider or price.